Landscape Account Manager
About the Employer
Our client is a premier, full-service landscape company based in the Metro West Boston area (Sudbury/Wayland), with over 40 years of history serving high-end residential properties. As one of the largest landscape providers in Massachusetts, they combine the resources and stability of a regional leader with a distinct "white glove" service approach. This is an opportunity to join a growing team that values career advancement, offering a collaborative culture where employees are supported by specialized divisions in design, tree care, irrigation, and plant health care.
About the Position
This role acts as the primary liaison between high-touch residential clients and the field operations team. Unlike traditional account management roles where sales and operations are siloed, this position offers full ownership: you will manage your own dedicated field crews while driving sales and client satisfaction. Reporting to the Landscape Division Manager, you will oversee a portfolio of premier properties, ensuring quality control, selling enhancement services, and maintaining long-term client relationships.
Responsibilities
- Client Relationship Management: Serve as the main point of contact for a portfolio of high-end residential clients, providing expert consultation and ensuring complete satisfaction.
- Sales & Business Development: Drive revenue by selling enhancement services (design/build, drainage, fine gardening) and renewing annual maintenance contracts.
- Field Operations Management: Directly supervise and schedule dedicated field crews, ensuring work is performed safely, efficiently, and to the company’s high quality standards.
- Quality Control: Conduct regular site visits to monitor property conditions, proactively identify issues, and propose solutions before the client asks.
- Cross-Department Coordination: Collaborate with specialized internal divisions (Tree, Irrigation, Design) to execute comprehensive property care plans.
- Financial Oversight: Ensure project profitability and assist with receivables/collections when necessary.
- Snow Operations: Participate in winter snow and ice management operations as a salaried leader (plowing or operational management required).
Requirements
- Experience: 5+ years of hands-on professional landscape experience; prior experience in account management or crew leadership is highly preferred.
- Industry Knowledge: Strong understanding of horticulture, landscape maintenance best practices, and enhancement design.
- Technical Skills: Proficiency with industry software (Aspire experience is a major plus) and general tech-savviness; this is a nearly paperless environment.
- Communication: Exceptional verbal and written communication skills with the ability to manage demanding, high-net-worth clientele.
- Licensing: A valid Driver’s License is required.
- Education: Bachelor’s degree in Horticulture or a related field is preferred but not required.
Compensation & Benefits
- Salary: $70,000 – $100,000 Base Salary (Dependent on experience).
- Commission: Significant commission structure on sold enhancements, new business, and contract renewals.
- Company Vehicle: Take-home vehicle provided.
- Retirement: 401(k) with immediate company match.
- Healthcare: Comprehensive Health, Dental, and Vision insurance.
- Additional Perks: FSA, HRA, PTO, and paid holidays.
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