This Landscape Maintenance Account Manager role serves as the primary liaison between the design-build team and homeowners, ensuring that high-end residential landscapes are meticulously maintained and enhanced over time. The primary objective is to drive client satisfaction, manage property care contracts, and proactively identify opportunities for outdoor living upgrades. The ideal candidate will oversee elite outdoor environments and ensure every property meets unparalleled standards of quality.
Based in Sterling, VA, this premier luxury outdoor design-build firm specializes in resort-inspired pools, masonry, and highly customized landscape architecture for properties across Northern Virginia, Maryland, and Washington, DC. Recognized for award-winning craftsmanship and concierge-level service, the company seamlessly integrates design and construction to create extraordinary outdoor havens. This is an exceptional and stable environment for professionals who take pride in delivering long-term, high-touch property care for an exclusive clientele.
Responsibilities
- Serve as the main point of contact for a portfolio of luxury residential clients, ensuring complete satisfaction and rapid response to ongoing maintenance inquiries.
- Manage and renew annual landscape maintenance contracts while actively identifying opportunities for property enhancements, seasonal color programs, and specialized care plans.
- Collaborate closely with landscape architects, masonry experts, and installation crews to ensure a seamless transition from the initial construction phase to long-term property maintenance.
- Conduct regular site visits to monitor plant health, turf conditions, hardscaping, and overall property aesthetics, addressing any issues proactively.
- Prepare, present, and close enhancement proposals and service estimates for existing clients.
- Coordinate scheduling and quality control with field supervisors and maintenance crews to guarantee all work meets rigorous luxury standards.
Requirements
- Bachelor’s degree in Horticulture, Landscape Management, Business, or a related field (or equivalent hands-on industry experience).
- Proven experience in landscape account management, specifically tailored to the luxury residential or high-end commercial market.
- Strong botanical knowledge, including regional plant identification, pest management, turf care, and best practices in landscape preservation.
- Exceptional interpersonal and communication skills, with a proven track record of building lasting relationships with discerning clients.
- Proficiency in landscape management software, CRM platforms, and standard estimating tools.
- Valid driver’s license and the ability to conduct frequent local site visits throughout the Washington, DC metro area.
Compensation & Benefits
- Base salary starting at $90,000 commensurate with experience
- Commission structure tied to account growth and enhancement sales
- Company vehicle provided
- Health insurance
- 401(k) retirement plan with employer match
- Paid Time Off (PTO) and paid holidays
- Flexible scheduling and support for continued professional development
