This is a rare opportunity to join a market leader based in Morristown, NJ and own the client’s experience inside a high performing Commercial Landscape Management division. As the Client Relationship Manager, you’ll be the primary connector between our clients and our operating teams, ensuring expectations are clear, service delivery is consistent, and relationships translate into long term retention and growth. You’ll have meaningful autonomy, strong platform support, and a clear runway to build trust, expand accounts, and help scale recurring revenue in a people first, execution driven culture.
Required Key Attributes for Position Success:
Client First Mindset.
The successful candidate builds trust fast, listens to what clients actually value, and turns expectations into clear deliverables. They protect relationships by being proactive, responsive, and consistent.
Commercial Instinct.
This role requires a go getter who naturally looks for ways to expand accounts, retain recurring revenue, and identify upsell opportunities without being pushy. They know how to grow wallet share by creating value.
Service Recovery Ownership.
The successful candidate does not hide from issues. They step in early, take ownership, and drive problems to resolution with urgency. Clients feel taken care of, not managed around.
Operational Alignment.
This position requires the ability to coordinate with production teams and translate client needs into executable plans. They understand how field operations work and keep commitments realistic, clear, and measurable.
Professional Presence and Influence.
The successful candidate communicates with confidence, earns credibility with demanding stakeholders, and can lead difficult conversations. They influence outcomes through clarity, calm, and follow through.
Organization and Follow Through.
This role demands strong planning, documentation, and cadence. The successful candidate stays ahead of renewals, schedules touchpoints, tracks open items, and closes loops so nothing falls through the cracks.
Strategic Role & Responsibilities:
• Own and strengthen all client relationships across a portfolio of commercial accounts, ensuring service delivery aligns with contract scope, schedule, and expectations.
• Lead proactive client communication cadence including site walks, performance reviews, seasonal planning meetings, and renewal conversations to drive retention and long-term growth.
• Turn client needs into actionable plans for operations by aligning priorities, schedules, and resources to deliver measurable results.
• Monitor service performance across multiple sites by tracking quality, responsiveness, and open items, then drive resolution of issues through timely service recovery and follow through.
• Collaborate with the estimating teams to ensure accurate project scopes, identify opportunities for improvement, and contribute to profitable new business through upselling, enhancements, and expansions.
• Support contract health by understanding budget and production realities, flagging risks early, and working with operations to balance operational output with contract requirements without compromising client trust.
• Ensure clean handoffs for new work and enhancements by confirming scope clarity, kickoff alignment, and expectations with both the client and the internal production team.
• Maintain accurate documentation for client communication, meeting notes, action items, and commitments so nothing falls through the cracks and accountability stays clear.
• Represent the company with professional presence in all client interactions, handling difficult conversations with confidence while protecting the relationship and the standard of service.
Revenue Growth Ownership and Sales Funnel Cadence:
• Own the growth of the recurring revenue stream within the Commercial Landscape Management service vertically by expanding existing accounts, driving renewals, and consistently developing new qualified opportunities.
• Build and maintain an active pipeline of opportunities across renewals, scope expansions, enhancements, and new logo targets, with a clear focus on profitable revenue and long-term client fit.
• Produce a weekly sales funnel report that shows lead flow and conversion across the full funnel, including targets, current pipeline value, stage movement, close probability, and next actions by opportunity.
• Run a weekly pipeline cadence with sales and estimating to validate scope clarity, pricing competitiveness, margin expectations, and operational capacity before commitments are made.
• Identify and pursue property level opportunities through site walks, seasonal planning, client feedback, and operational observations, then convert those into proposals with clear scope, schedule, and value.
• Partner with operations to ensure client promises are executable and that service performance supports retention, referrals, and expansion.
• Track and report leading indicators that drive growth, including client touchpoints completed, renewals secured, proposals delivered, proposals delivered, proposals delivered, proposal win rate, and average account expansion.
Required Qualifications:
• 5+ years of progressive experience in commercial business to business sales.
• 5+ years of progressive experience in an allied trade or commercial services environment such as Construction. Environmental Services or Facility Services.
• Proven track record of achieving sales KPIs and exceeding financial goals.
Preferred Skills:
• Strong business and sales acumen with the ability to build, manage, and report on a weekly sales funnel including pipeline value, stage movement, close probability, and next action discipline.
• Exceptional relationship building skills with a true Hunter Farmer mentality, capable of winning new opportunities while expanding and protecting existing accounts.
• Strong financial and operational awareness, including comfort with contract scope, budgets, labor realities and margin minded decision making.
• Strong AI skills and technology fluency, including the ability to use AI tools to improve prospecting, proposal support, client communication, reporting dashboards, and workflow automation while maintaining data discipline.
• High level communication and presentation skills, including the ability to lead client meetings, service reviews, and renewal conversations with confidence and clarity.
• Strong organization, follow through, and prioritization skills across multiple accounts, active opportunities, and competing deadlines.
Position Requires:
• Completion of background check prior to employment commencement is required.
• Completion of Driver License Abstract is required prior to employment commencement.
Compensation:
This role offers a competitive base salary plus a performance-based bonus opportunity. Total compensation will be commensurate with experience, revenue performance, leadership capability, and overall fit for the role.
In addition, the Client Relationship Manager is eligible for sales commission on earned sales and an additional performance bonus for exceeding defined sales quotas and growth targets. The company also provides a comprehensive benefits package, including health benefits, retirement plan options, paid time off, and other senior level benefits.
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