At DreamLawn, we believe a great lawn is more than just grass—it’s a space where families connect, relax, and take pride in their home. Our mission is to deliver consistent, high-quality lawn care through proven systems, expert knowledge, and a team committed to excellence.
We specialize in fertilization, weed control, and comprehensive irrigation services, helping ensure your lawn receives the nutrients and water it needs to thrive. Through our partnership with Holganix—a U.S.-based leader in soil health—we go beyond surface-level results by improving soil biology, promoting stronger root systems, and creating more sustainable, resilient lawns.
Every property is treated with care, precision, and attention to detail, using professional-grade products and best practices.
What sets DreamLawn apart is our focus on people. We invest in our team, hold ourselves accountable to high standards, and strive to create an experience our customers can trust season after season.
DreamLawn—growing stronger lawns, healthier soil, and stronger people.
DreamLawn Powered by Holganix is seeking a Lawn Production Manager to lead our lawn care operations team and ensure exceptional service delivery across all customer accounts. This role is responsible for managing daily production activities, supporting and developing field technicians, optimizing routing efficiency, maintaining quality standards, and delivering an outstanding customer experience.
The ideal candidate is a strong leader who thrives in a fast-paced environment, enjoys developing people, and is committed to operational excellence. We're looking for someone who can learn quickly, follow proven systems, make sound decisions, and help our team succeed.
Key Responsibilities
Daily Responsibilities
- Schedule lawn care treatments and services
- Review technician routes and workloads for efficiency and productivity
- Provide technical support and coaching to field technicians
- Monitor product inventory and chemical usage
- Track daily production metrics and send performance reports
- Ensure safety, service quality, and company standards are followed
Weekly Responsibilities
- Conduct field ride-alongs and quality assurance audits
- Address and resolve escalated customer concerns
- Review service revisits and implement corrective actions
- Communicate operational updates through the weekly "State of the Business – Lawn" report
- Coach team members on performance and service quality expectations
Monthly Responsibilities
- Conduct one-on-one meetings with each team member
- Perform performance review discussions and development planning
- Evaluate team productivity, quality metrics, and customer satisfaction trends
- Identify opportunities for process improvements and efficiency gains
Seasonal Responsibilities
Spring
- Lead seasonal onboarding and technician training
- Optimize routes for peak production
- Oversee pre-emergent application scheduling and execution
Summer
- Monitor turf disease activity and treatment recommendations
- Conduct mid-season quality audits and technician development
Fall
- Coordinate aeration and seeding operations
- Ensure completion of seasonal services
- Lead year-end production wrap-up and planning initiatives
Success Measures
The Lawn Production Manager will be expected to consistently achieve:
- Team production on-time rate of 90% or higher
- Monthly labor cost maintained below 16%
- Service revisit rate below 2%
- Technician documentation accuracy of 100%
- Zero missed seasonal deadlines
- High levels of customer satisfaction and retention
Leadership Expectations
- Lead by example and promote DreamLawn's culture and values
- Develop, coach, and motivate team members to perform at their best
- Foster accountability while supporting employee growth
- Maintain professionalism with customers and teammates
- Drive continuous improvement in quality, efficiency, and service delivery
Decision-Making Authority
Authorized To:
- Adjust daily and weekly routing plans
- Prioritize and redirect technician workloads
- Approve minor customer service credits
- Implement operational improvements to increase efficiency and quality
Not Authorized To:
- Modify payroll records
- Terminate employees
- Approve major customer credits or refunds
- Make compensation adjustments without approval
Requirements:
Required
- High School Diploma or GED equivalent
- Leadership or management experience in lawn care, landscaping, service operations, or a related field
- Strong organizational and problem-solving skills
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in a fast-paced environment
- Valid driver's license and acceptable driving record
- Ability to work outdoors and perform field inspections as needed
- Experience with lawn fertilization, weed control, and turf management
- Experience using RealGreen or similar operational software
- State pesticide applicator license or ability to obtain one
