About the Role
The Account Manager serves as the primary point of contact for a portfolio of key clients. Your main objective in this role is to build and maintain long-term, loyal customer relationships while ensuring that our services consistently meet or exceed expectations. This position plays a central part in both client satisfaction and the overall growth of the branch.
What You’ll Do
As an Account Manager, you would be responsible for:
Client Service
- Developing strong, lasting client relationships
- Conducting site walk-throughs and regular client meetings
- Presenting enhancement ideas and ensuring issues are resolved quickly and effectively
Sales & Growth
- Identifying opportunities for account expansion and enhancements
- Networking to secure new opportunities and referrals
- Preparing accurate estimates and proposals
Production Coordination
- Working closely with the Production Manager and Branch Manager
- Ensuring client expectations are communicated clearly to production teams
- Participating in branch production meetings and coordinating site visits
Administrative Responsibilities
- Managing contracts, estimates, sales reports, and work orders
- Maintaining satisfactory accounts receivable levels
- Supporting various branch tasks as assigned
What We’re Looking For
The ideal candidate brings:
- At least 5 years of customer service, management, and/or industry experience
- Strong communication skills and the ability to build trust with clients and internal teams
- Knowledge of landscape services and estimating (or willingness to develop this expertise)
- Proficiency with Microsoft Office applications
- A proactive, solutions-oriented mindset and strong leadership qualities
Core Strengths for Success
Our most successful Account Managers demonstrate integrity, adaptability, strong client relations, clear communication, teamwork, customer focus, sound judgment, innovation, leadership, excellent time management, and a commitment to delivering results.
