Director/VP of Service and Parts

📍 Hanover, PA (On-site, with travel to all branch locations)

🏢 Crownstone Equipment

About the Opportunity

Crownstone Equipment is seeking a dynamic and experienced Director/Vice President of Service and Parts to lead our multi-location service and parts operations across Pennsylvania and Maryland. This is a high-impact leadership role for someone who thrives on building strong teams, driving operational excellence, and ensuring an exceptional customer experience. If you’re passionate about leading people, improving processes, and growing a successful dealership network — we want to meet you.

Company Description

Crownstone Equipment is a leading dealership proudly representing premium brands such as Bobcat®, ExMark®, Toro®, Echo®, and Stihl®. With multiple locations across Pennsylvania (Adams County, Reading, Lancaster, York) and Maryland (Frederick, Hagerstown), Crownstone is committed to delivering exceptional equipment, service, and customer support. Our team takes pride in providing the highest level of professionalism and care—serving customers like family and building lasting partnerships in the construction and landscaping industries.

Role Description

This is a full-time, on-site leadership position based in Hanover, PA, with regular travel to all Crownstone branch locations.

The Director/Vice President of Service and Parts will oversee all operations within the service and parts departments, ensuring efficiency, profitability, and customer satisfaction. This executive will drive strategic initiatives to strengthen team performance, enhance process consistency, and optimize the overall customer experience.

Key responsibilities include:

Leading service and parts teams to deliver exceptional customer support and operational efficiency
Developing and executing strategies for growth, profitability, and process improvement
Managing departmental budgets, performance metrics, and P&L accountability
Collaborating closely with branch managers and executive leadership to align priorities
Implementing best practices across all stores to standardize operations and performance
Coaching, mentoring, and developing team leaders to ensure accountability and high morale

Qualifications

Proven leadership experience overseeing multi-location service and parts operations
Strong analytical and financial skills, including budgeting, forecasting, and data-driven decision making
Demonstrated success in strategic planning and operational execution
Excellent communication, interpersonal, and team-building skills
Bachelor’s degree in Business, Management, or a related field (preferred)
Experience in the equipment dealership, construction, or heavy machinery industry is highly desirable
A customer-first mindset with a track record of building high-performing teams

Crownstone Equipment

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Director/VP of Service and Parts