General Manager

Confidential Opportunity | South Florida

Must Currently Reside in South Florida with travel frequently within market.

The Opportunity

We are partnering with a growing, multi-location residential services organization seeking an experienced General Manager to help lead the business through its next phase of operational growth and scalability.

This role is ideal for a hands-on operational leader who thrives in fast-paced, field-driven environments and understands how to balance people, process, customer experience, and financial performance across a distributed workforce.

The business operates within a recurring revenue, route-based service model with multiple locations and a large frontline employee population. The organization is focused on strengthening operational consistency, improving workforce stability, enhancing customer retention, and building scalable processes that support long-term growth.

This is a highly visible leadership role that will partner closely with executive leadership and operational teams to improve accountability, drive execution, strengthen leadership capability, and create a more disciplined operating environment across the organization.

The ideal candidate is both strategic and operationally hands-on — someone comfortable rolling up their sleeves, building trust with field teams, and driving measurable business outcomes in a service-oriented environment.

The Role:

Operational Leadership

Lead day-to-day operations across multiple locations within a field-based service organization.
Drive operational consistency, accountability, and execution across branches and leadership teams.
Establish clear operating rhythms, priorities, KPIs, and communication cadences.
Improve route efficiency, workforce productivity, customer experience, and service quality.
Partner with leadership to support organizational growth and scalability initiatives.

Team Leadership & Accountability

Develop and coach frontline leaders and operational managers.
Build a culture of accountability, communication, and performance ownership.
Improve manager effectiveness through stronger leadership practices, coaching, and follow-through.
Create alignment across departments and improve cross-functional collaboration.

Workforce & Customer Experience

Partner with leadership to improve employee retention, onboarding, engagement, and overall workforce stability.
Support initiatives that improve technician experience and customer retention.
Help build a more scalable operating environment that supports long-term growth and service consistency.

Financial & Business Performance

Drive operational and financial performance across labor, productivity, customer retention, and service delivery metrics.
Partner with leadership on workforce planning, budgeting, and operational efficiencies.
Utilize reporting, operational data, and KPIs to guide business decisions and improve performance.

Your Background

10+ years of operational leadership experience within a field-based, route-based, or multi-location service organization.
Experience leading distributed teams in industries such as home services, residential services, facilities services, route-based operations, landscaping, pest control, HVAC, plumbing, or similar operational environments preferred.
Strong understanding of workforce management, operational KPIs, customer retention, and field operations.
Proven ability to bring structure, accountability, and process discipline to growing organizations.
Experience improving manager capability, operational execution, and cross-functional alignment.
Comfortable operating in fast-paced, evolving environments where priorities and business needs may shift quickly.
Strong leadership presence with the ability to influence both frontline teams and executive leadership.
Operationally minded, hands-on, and solutions-oriented leader who enjoys building teams and improving business performance.
Bachelor’s degree preferred.

Confidentiality Notice

This search is being conducted on a confidential basis. Additional company and organizational details will be shared during the interview process with selected candidates.

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