Head of Operations (COO)
Sunscape Landscaping | Austin, TX | Full-Time | Reports to the CEO
Sunscape Landscaping - a fast-growing, commercial landscaping platform in Austin, TX - is hiring its first Head of Operations to own day-to-day execution across all branches, drive margin, quality, and accountability, and build the operating model that lets us scale across Texas.
This is a true #2 seat: real P&L ownership, the Branch Managers reporting to you, and a clear path to regional leadership as we grow. If you carry a number, run by scorecards, and can hold a long-tenured team accountable while earning their respect in the field, we want to talk.
THE ROLE
- POSITION TITLE: Head of Operations (COO)
- REPORTS TO: CEO
- LOCATION: Austin HQ, with regular travel to all branches and future markets (Houston / Dallas).
- THE MISSION: Own the day-to-day operation of Sunscape across all branches - hitting margin, retention, and quality targets - and build the repeatable operating model that lets us scale across Texas.
RESPONSIBILITIES & ACCOUNTABILITIES
- LMA (Lead, Manage, and Hold Accountable) the Branch Managers and the operations leadership team.
- Own day-to-day operations across all branches (North Austin, Central Austin, San Antonio, and future markets).
- Own the operating P&L — margin, labor efficiency, customer retention, quality, and safety with real-time, branch-by-branch accountability.
- Run the weekly Level 10 meeting and drive the quarterly goals and projects to completion.
- Build a scorecard and accountability culture — People Analyzer and Instant Performance Feedback for every operating manager;
- Recruit, hire, develop, and manage the operations team and talent.
- Drive the upsell engine — grow enhancement (ENH) and irrigation (IRR) penetration.
- Partner with the Controller to enforce accounting discipline and branch-level cost control.
- Standardize systems, SOPs, and technology — Aspire, fleet, procurement, and H-2B logistics - and ensure they are Followed By All.
- Own customer retention and protect the largest accounts alongside the CEO.
- Build the acquisition-integration playbook and onboard acquired companies as regional branches onto the Sunscape operating model.
- Think 6–24 months ahead — bring the CEO options and recommendations, not just problems.
PREFERRED QUALIFICATIONS
- 7+ years of operations leadership in multi-site / multi-branch field services (landscaping, facilities, janitorial, restoration, pest control, distribution, or similar).
- Direct P&L ownership at $10M+ in revenue — you have carried the number, not just managed projects.
- A track record of developing managers and holding them accountable through systems and scorecards — not by personally pressing harder.
- Process and technology discipline; equally comfortable in the field and in the financial model.
- Fits EOS/Traction; can be the Integrator to a Visionary CEO and wants to run operations.
- Austin-based or willing to relocate; able to travel to all branches and future markets.
- Strongly preferred: green-industry / commercial landscaping background; acquisition-integration experience; Spanish; Aspire or ServiceTitan.
COMPENSATION
Base $160–220K plus a performance bonus of 20–30% of base tied to profit, margins, and retention. Weighted toward variable to reward results. Long-term incentive revisited after a successful first year.
BENEFITS
- Paid vacation.
- Health insurance.
- 401k plan with matching.
- A clear path to a regional leadership role as we scale and acquire across Texas.
- A high-performance team, new equipment and technology, and regular team-building events.
CORE VALUES
At Sunscape, our culture matters as much as performance. We hire people who are:
- Accountable – We do what we say we’ll do.
- Growth-Minded – We constantly improve.
- Positive – We bring solutions and uplift others.
- Good People – Humble, respectful, and team-oriented.
- Deliver with Quality – We take pride in everything we do.
HOW TO APPLY
If you want to confidentially explore joining our team, let’s have a conversation. We ensure strict confidentiality throughout the process. Interested candidates should reach out directly to our CEO, Nick Seger, at nick@sunscapetx.com.
