At Tri-State Bobcat, we're more than just a dealership - we're a trusted partner to our customers and a great place to build a career. As a leading provider of compact construction and landscaping equipment, we are committed to delivering exceptional service and support. With a culture that values hard work, innovation, and fun, our team members look forward to coming to work every day.

We are currently seeking an experienced Service and Rental Manager to join the team at our Hudson location. This role is key to ensuring the department runs efficiently and profitably, with a focus on outstanding customer service, timely high-quality repairs and invoicing. You'll manage a team of technicians, coordinate closely with other departments, and drive continuous improvement in service operations. Hours are Monday through Friday, 7:30 AM to 5:00 PM, plus Saturdays 8:00 AM to 12:00 PM. Compensation includes competitive wages of $65,000-$85,000 per year, based on your experience and qualifications.

Essential Functions:

Oversee daily operations of the service department and rental fleet
Manage workload and efficiency of service technicians
Create, assign, and track service work orders to ensure timely completion
Provide accurate repair estimates and communicate job status updates to customers
Ensure proper documentation, invoicing, and quality control on all service jobs
Maintain an organized and efficient service yard and rental lot
Supervise equipment check-in/check-out procedures and post-rental inspections
Monitor and manage rental inventory, availability, and utilization rates
Coordinate maintenance and turnaround of returned rental equipment
Ensure compliance with rental policies, pricing structures, and procedures
Train and support team members on customer service, safety, and equipment use
Collaborate with sales and parts departments to support customer needs
Ensure a clean, safe, and OSHA-compliant work environment
Monitor customer feedback and implement service improvements
Stay current on equipment specifications and technologies through vendor training
Lead, motivate, and develop team members to maintain high performance
Analyze department performance and identify opportunities for operational improvement

Minimum Qualifications

At least 2 years of experience working with equipment operations, service, or rental
High school diploma or equivalent required
Strong mechanical aptitude with the ability to understand equipment functionality
Excellent customer service and communication skills
High attention to detail and strong organizational abilities
Proven ability to prioritize tasks and manage time effectively in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with CDK/Intellidealer systems is a plus

Position benefits:

Health Insurance: Choose from 3 plan options, including HSA options
Dental & Vision Insurance: Comprehensive coverage for your health needs
Life and AD&D Insurance: Plus, supplemental options available
Paid Time Off (PTO) begins accruing on your first day, plus 7 paid holidays
401K Program with company matching and a variety of investment options
Employee Assistance Program: Free and confidential counseling, legal services, travel planning, child/elder care professional assistance, and more!
Paid Training: Access to vendor/manufacturing training (online and in-person)
Bereavement Pay to support you in times of need
Safety Program to ensure a secure and comfortable working environment

Tri-State Bobcat is an Equal Opportunity Employer

Tri-State Bobcat

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