JOB TITLE: Director of Dealership Operations DEPARTMENT: Dealerships

FLSA STATUS: Exempt REPORTS TO: Chief Operating Officer

CREATED/REVISED: 3-11-25

Summary

We're looking for a dynamic, hands-on Director of Dealership Operations who thrives in a fast-paced environment, isn't afraid to get in the trenches, and can drive both operational excellence and strategic growth. This person will be a proven leader, capable of building strong relationships from the ground level all the way to the executive suite. You'll roll up your sleeves to lead multi-site operations while also engaging with senior leadership to align on strategic direction. As a critical player in our growing organization, you'll be responsible for Seneca Tank's dealership operations, focusing on both the leading customer experience and financial performance.

Supervisory Responsibility

This position will directly supervise the Dealership Managers of our current (Des Moines, IA, Springfield, MO and Wichita, KS) and future dealerships.

Essential Job Functions

Leadership, Management & Accountability (LMA): Be the driving force behind operational consistency, team accountability, and top-tier customer service, leading by example both in the field and in executive meetings.

Dealership Operations & Strategy: Develop and implement dealership procedures, ensuring consistency and seamless execution across multiple locations.

Strategic Growth Execution: Lead the strategic growth of our dealerships, focusing on both expanding its footprint and improving operational performance.

Financial Performance: Own and grow the service gross profit across all locations while ensuring the financial health of each dealership.

Leading Customer Experience: Ensure that Seneca Tank delivers the leading customer experience in the industry by fostering a culture of excellence, from service execution to communication.

Required Competencies

Champion Seneca Tank Core Values

Serve the Customer Above All Else Do What You Say You Will Do

Understand the Value of Reputation 4. Whatever You Do, Do It Well

Put in More Than You Take Out

Passion for Growth: Both in terms of developing your team and creating better customer experiences.

Attention to Detail & Discipline: Proven ability to establish and follow processes to drive results.

Technical Proficiency: Comfortable with ERP systems and using data to make informed decisions.

Curiosity & Problem-Solving: A natural inclination to dig into problems and find innovative solutions.

Entrepreneurial Spirit: Always thinking ahead, looking for opportunities to improve, and driving business growth.

Strategic Thinking & Growth: The ability to see the big picture while building scalable operations and identifying new market opportunities

Desired Qualifications

8-10 years of direct management experience leading multi-functional teams

Strong background in scaling businesses and hands-on P&L management experience

Working knowledge of DOT regulations

Previous experience with the Entrepreneurial Operating System

Must be willing to travel up to 40%

Accountable For: Dealership Net Income, Safety Accidents/Injuries, and Compliance

Physical Demands

Must be able to physically perform medium work: exerting up to 50 lbs. of force occasionally, 20 lbs. of force frequently, and 10 lbs. of force constantly to move objects

Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet without correction, color vision, depth perception and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing and repetitive motions

Safety

Follow policies found in Seneca Tank's Safety Manual and Procedures

Upon receiving a conditional offer of employment, job candidates are required to pass a pre-employment physical and drug-screen.

Seneca Tank

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Director of Dealership Operations