Under the direction of the Senior Vice President of Service Operations, the Vice President of Service Operations is responsible for oversight of all maintenance operations for a portfolio of assigned communities to achieve key performance metrics. The VP of Service Operations is also responsible for providing leadership and oversight of a team of Regional Service Managers to ensure successful execution of capital projects on both the Kettler-owned and the third-party portfolio. This position will assist in the development and implementation of policies and procedures to maximize the impact of KETTLER’s maintenance operations including the roles and responsibilities of the RPMs and Maintenance Managers on site.

Responsibilities

Responsibilities

Maintenance Operations

Lead process of scoping, bidding, negotiating and managing centralized contracts for maintenance and projects including turnover, landscaping, pools, and HVAC
Inform vendor selection process and assist in expanding the preferred vendor list
Evaluate and optimize the process of evaluating candidates for all service-related positions including RMMs, service managers and technicians
Evaluate the training needs of service personnel, scheduling or performing the necessary training including technical skill and process training to include turnover, inventory control, trade skills, safety, and developing bid specifications
Lead program to mentor and develop service team members, performing assessments as requested or on an annual basis
Create, implement, and monitor an inventory control system for maintenance supplies
Support enhancement of on-going property preventative maintenance programs and rollout and training of new software platform.
Review and optimize process for maintaining a library of material suppliers, current labor laws, equipment rental rates, and qualified subcontractors by category
Audit and evaluate turnover procedures recommending and ensuring consistency in materials, supplies, final product, vendors and cost reduction
Provide leadership over risk mitigation efforts including all regulatory, lender, AHJ and safety inspections with RPMs, RMMs, Property and Service Managers. Monitor and ensure proactive compliance with NSPIRE and AHJ housing inspection.
Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment available
Lead and support a team of Regional Maintenance Managers and Maintenance Managers with troubleshooting or maintenance repair if needed
Responsible for all Performance Management activities for a team of Regional Maintenance Managers

Capital Project Execution

Provide leadership for capital improvement process including, anticipating and recommending capital investment and reviewing multi-year capex budget plans.
Analyze existing condition at properties, aiding in the preparation and maintenance of a rolling 5-year capital and major project expense plan
Oversight responsibilities for General Contractor sourcing and selection
Will be accountable to the achievement of Asset Goals and objectives along with matrixed accountability to Asset Management
Oversee the process to develop specifications, scopes of work and bids for major projects as needed
Track and control project schedule while achieving completion under budgetary constraints
Oversee the execution of all contracts and obtain necessary permits and licenses for work completed

Qualifications

Qualifications

Minimum of 15 years’ experience in Maintenance/Engineering/Service multifamily property management including 10 years of supervisory experience is required
Must have experience working in, or leading employees responsible for Central Plants, Water Source Heat Pumps, VRF Systems, vertical transportation and other complex mechanical systems
Must have strong functional knowledge of all major building systems and experience with maintenance, renovations and new construction of multi-family construction.
Bachelor's degree in a related discipline is required
Bachelor’s degree ideally in a Construction or Engineering discipline is preferred
Excellent communication skills and project management skills
Strong technical background with significant experience simultaneously managing multiple construction projects. Strong proven track record of bringing construction projects in on time and within budget
Understanding of various contract delivery models including: Pre-Construction Agreements, Early Release contracts, Design Build, Design Assist, and Guaranteed Maximum Price
Effective communication skills ranging from providing presentations to executives and clients, motivating direct reports, and inspiring line-associates through appropriate onsite field presence
Proficiency in the Microsoft Office suite of programs, particularly Excel, as well as proficiency in other software and systems typical in the industry. Experience with Yardi, Banner and HappyCo strongly preferred
Ability to make sound, objective decisions under tight deadlines
Act in a manner of integrity that shows support for the company, its values, and the employees, while maintaining constant focus on meeting/exceeding requirements and expectations

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Vice President, Service Operations