Company

Kaiser Logistics Inc. is the logistical leader in open-deck, LTL freight, shipping across all the lower 48 states and Canada. Our success is fueled by our large-scale, independent network of contracted carriers, our commitment to going beyond industry insurance standards, and our team of knowledgeable professionals with 24/7 availability. We have over 25 years of experience servicing a variety of freight, including machine tools, generators, transformers, construction equipment, farming equipment, aerospace freight, steel, and more.

Position Summary

We are looking for an analytical and organized Account Manager professional focused on relationship building with strong issue resolution, active listening, and communication skills to join our team as an Account Manager. This role is responsible for revenue and profit growth through existing account retention and partnering with the customer outreach representative team to onboard new customers. This is an individual contributor role that will require team collaboration.

Responsibilities

Maintain and build relationships with customers in the assigned book of business
Main point of contact for customer requests, questions, and/or concerns
Conduct proactive calls to current customers
Provide customers with quotes
Take and process detailed customer orders
Complete monthly proactive customer calls
Communicate customer needs to internal departments to ensure needs are understood and satisfied.
Utilize the CRM tool to manage customer orders and provide accurate forecasts
Partner with the customer outreach team to assist with customer onboarding, including providing quotes
Achieve monthly, quarterly, and yearly sales targets.
Attend sales meetings as scheduled and other job responsibilities as assigned by Logistics Leadership.

Qualifications

2+ years of account management experience (Preferred)
Knowledge of MS Office software (Excel, Outlook, Word)
Detailed and organized with a strong work ethic
Strong problem-solving and issue resolution skills
Proven track record of consultative, solution-based sales and active listing abilities
Excellent written and verbal communication skills
Strong relationship building and negotiation expertise
Ability to balance persuasion and professionalism
Strong team collaboration
Associate's degree or above in business, supply chain, or logistics (preferred)
Logistics experience (Preferred)

This is an on-site, full-time position located at our Janesville Terminal. The schedule is Monday to Friday, up to or above 40 hours per week, depending on business need. This is an exempt, salaried position and is eligible for benefits and PTO in accordance with Company policy.

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Kaiser Logistics, Inc

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