Position: OEM Parts Business Manager

ATW Overview

American Trailer World (“ATW”) is North America’s leading manufacturer and retailer of professional and consumer grade trailers and truck equipment. The company formed in 2016 when the nation’s two leading trailer companies, American Trailer Works and Big Tex Trailers merged in a deal led by Bain Capital. ATW has approximately, 5,000 employees and is headquartered in Dallas, Texas.

ATW’s nationally recognized brands include Big Tex Trailers, PJ Trailers, BWise Trailers, CM Truck Beds, Dakota Bodies, Carry-On Trailer, RC Trailers, and Big Tex Trailer World. Its products are sold to dealers, retailers, and big box retailers, all of which serve a variety of end markets including agriculture, construction, landscaping, recreational and general industrial markets.

Job Overview

The Parts Manager will be responsible for leading the aftermarket OEM parts business within the ATW Truck Equipment business unit (CM Truck Beds and Dakota Bodies). The OEM Parts Department manufactures, sells, and distributes after-market replacement parts and accessories through our wholesale dealer network. Also, this role will be responsible for direct sales to end users. This role will have responsibility to develop and execute the parts growth strategy, enhance the customers ordering experience and improve the operational fulfillment.

Location: Kingston, OK

Travel Expectations: 10-25%

Job Responsibilities

Develop and execute the parts growth strategy including Revenue, Margin, Online, Fulfillment, etc.
Manage the day-to-day operations of the OEM Parts Sales team and Warehouse fulfillment team.
Define and achieve sales goals, budgets, and margin targets.
Responsible for organization, optimization, and inventory accuracy of all OEM parts
Responsible for recommending OEM pricing and gross margin of parts.
Responsible for Weekly and Monthly KPI development and review
Standard work and process improvement for Sales Team and Operations Team
Work with Product Engineering to ensure we have the correct OEM parts to support new products and existing products are supportable in the field.
Work with Warranty and Operations to ensure we have the proper parts fulfillment lead times.
Work with Procurement and Operations to ensure parts are delivered and stocked at appropriate levels.
Work with Sales Team to help manage customer relationships.
Manage safety requirements of the warehouse operations to ensure a safe work environment.
Maintain inventory accuracy.
Other duties, as assigned.

Competencies

Strong analytical skills
Entrepreneurial mindset
Solid part sales experience in B2B environment
Strong online sales growth experience
Background in Supply Chain concepts
Background in Lean concepts
Experience in developing sales performance metrics.
Excellent communication and people skills with an aptitude for building strong customer relationships.
Ability to communicate across multiple functional areas of the business.
Ability to travel between locations and to customers as required.
Detail orientated, customer focus, information seeking, willingness to learn, enjoy fast paced team environment.

Key Accountabilities

Meet/exceed sales and gross margin budgets.
Working collaboratively to improve the customer experience.
Meet on-time in-full delivery expectations to customers.
Inventory accuracy.
Customer experience and retention.
Representation of the business brands.

Education – Experience Required

Bachelor’s degree in business management or related field
Excellent communication and people skills
An adaptive and problem-solving attitude
Order processing / data entry skills
Proficient with Microsoft Office
5+ years’ experience in a leadership role for an OEM parts sales business
Customer service experience

CM Truck Beds

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