Landscaping Account Manager / Client Retention Specialist

Business Resources One • Full-time • Kalamazoo, MI, US • 4w ago

Landscaping Account Manager / Client Retention Specialist

The Account Manager / Client Retention Specialist plays a critical role in differentiating the company from its competition and in achieving its customer experience and retention objectives. As the client’s single point of contact, you’ll ensure client satisfaction, retention, and revenue per client maximization.

The Company
A family owned and operated Kalamazoo, MI business started over 30-years ago, built on lasting relationships.

Responsibilities

Act as client’s single point of contact
Enhance customer experience
Maximize client retention
Proactively identify and resolve quality issues
Identify upsell opportunities
Resolve customer concerns
Other tasks as needed to support the company's objectives

Requirements (Ideal Candidate)

Sufficient landscape industry experience to be effective in this role
Understand landscaping including plants, trees, turf, and hardscaping
Able to proactively identify quality concerns on properties
Able to identify upsell opportunities on properties
Have exceptional written and verbal communication skills
Be personable and someone clients and coworkers enjoy working with
Have strong problem-solving ability
Able to represent the company in a professional manner
Be highly organized
Able to work with very minimal supervision
Live within one hour of Kalamazoo, MI or be willing to relocate
Be a good fit in a family-first and friendly office
Willing and able to pass drug test

Compensation & Benefits

Base salary plus bonus opportunity
Company vehicle
Health, dental, vision, and life insurance
401-k with matching
PTO
Profit sharing

Optional text to apply: Text the word "Kzoo" to (248) 970-1546

#ZR

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