Fairfield Landscaping has been delivering complete, high-quality landscape and tree services to both commercial and residential clients for over 20 years. Our goal is to provide a level of service that exceeds our customers’ expectations through a combination of operational innovation, exceptional customer service, and team collaboration. We are seeking a dedicated and dynamic Branch Manager to lead our Canonsburg, PA branch to success.
Position Core Profile: The Branch Manager is responsible for driving the achievement of the company’s mission, strategy, goals, and objectives within the branch through effective corporate partnership, strategic planning, and successful execution. This role requires the ability to scale the organization by leveraging delegation, optimizing processes, ensuring the right person is in the right seat, and adhering to disciplined practices. The Branch Manager will lead the workforce collaboratively, utilizing effective delegation, fostering professional development, and making confident decisions to ensure the branch's success.
Accountabilities:
- Operational Oversight: Manage daily branch operations, ensuring high-quality performance and customer satisfaction. Implement best practices to enhance operational efficiency.
- Customer and Relationship Management: Manage and nurture relationships with key clients to ensure high levels of satisfaction, resolve issues, and identify opportunities for growth and retention. Oversee and develop strong relationships with vendors to ensure reliable service delivery, favorable terms, and effective problem resolution.
- Financial Management: Ensure that financial performance aligns with the budget and financial targets, making adjustments as necessary to stay on track.
- Team Leadership: Lead and develop branch personnel through regular meetings, performance reviews, and coaching. Promote continuous improvement and manage hiring processes.
- Quality Assurance: Conduct inspections and audits to ensure compliance with quality standards and address issues promptly.
- Strategic Planning: Develop and articulate the overall vision and strategic goals for the branch, ensuring that these align with corporate objectives and are communicated effectively to all staff members. Ensure that all financial, sales, and operational targets are communicated clear to staff, and work to achieve these targets through effective management and leadership.
- Safety and Environmental Practices: Enforce safety protocols and environmental practices within the branch. Lead by example to maintain a safety-first culture.
Experience and Qualifications:
- Education, Knowledge, and Experience:
- Education: A bachelor’s degree is required; a degree in horticulture or a related field is preferred.
- Industry Experience: Minimum of 5 to 10 years of experience in the landscape industry, with a strong background in operational roles.
- Leadership Experience: Minimum of 7 to 10 years of leadership or supervisory experience in a service-centric environment, demonstrating a track record of managing teams and driving performance.
Skills and Qualifications:
- Team Collaboration: Proven ability to work effectively in a team environment and lead a diverse group of personnel, from laborers to management.
- Multitasking and Prioritization: Strong capability to manage multiple priorities and tasks efficiently.
- Analytical Skills: Excellent analytical and abstract reasoning skills, with the ability to assess complex situations and develop effective solutions.
- Technical Proficiency: Proficiency in Microsoft Office Suite and general PC applications.
- Organizational Skills: Exceptional organizational skills, with a keen eye for detail and process management.
- Communication Skills: Excellent oral and written communication skills, with the ability to convey information and directives across various levels of the organization.
- Leadership: Demonstrated leadership ability in fostering a high-performing culture, with a focus on team development and achieving operational goals.
- Interpersonal Skills: Strong interpersonal skills with a history of effective collaboration and influence across different levels of an organization.
Additional Qualifications:
- Operational Management: Experience in overseeing operational aspects of a branch, including landscape maintenance, enhancements, and snow services.
- Customer Relationship Management: Proven ability to build and maintain strong relationships with customers and stakeholders.
- Financial Acumen: Competency in managing budgets, forecasting, and financial performance metrics.
- Adaptability: Ability to pivot between strategic planning and tactical execution as needed.
- Industry Knowledge: Understanding of the landscape service industry, including market trends, competitive landscape, and regulatory environment.
Working Conditions and Availability Disclosure: Flexibility and willingness to work non-standard business hours and days as needed required. Indoor and outdoor conditions. Requires moderate physical activity performing activities of a productive and technical nature; regular exposure to outdoor weather conditions of extreme heat and extreme cold; potential exposure to loud noise; potential exposure to air pollution, allergens, dust, pollen, insects, and other potentially harmful naturally occurring hazards; potential exposure to moving mechanical parts and sharp objects.
